Returns & Refunds policy

At Srites Digital Marketing Services, we strive to deliver high-quality digital marketing solutions tailored to your business goals. However, we understand that situations may arise where a refund is requested. Please review our refund policy carefully.

✅ Eligibility for Refunds

Refunds may be granted under the following conditions:

1. Project Not Started

   • If a refund is requested before any work has begun, you are eligible for a full refund.

2. Delayed Delivery (Beyond Scope)

   • If we fail to start or deliver the service within the agreed timeline without valid communication or cause, a partial or full refund may be considered.

3. Duplicate Payment

   • Any duplicate or accidental payments will be fully refunded upon verification.

❌ Non-Refundable Conditions

Refunds are not provided under these circumstances:

1. Work Already Delivered or In Progress

   • Once content, ad campaigns, SEO work, or designs have been delivered or significantly progressed, the payment is non-refundable.

2. Client Delays or Lack of Communication

   • Delays caused due to client inaction, lack of content, approvals, or communication do not qualify for a refund.

3. Change of Mind

   • Refunds are not allowed if you simply decide to cancel the project after agreeing to terms and services.

4. Third-Party Costs

   • Expenses incurred on behalf of the client (e.g., ad spend, software, tools) are non-refundable.

🔄 Refund Request Process

• All refund requests must be made in writing to support@sritesmarketing.com

• Include your name, service details, reason for the refund, and any supporting evidence

• Approved refunds are processed within 7–10 business days

⚖️ Disputes & Resolution

We prioritize client satisfaction and will make reasonable efforts to resolve issues amicably. If a disagreement arises, our team will work with you to find a fair solution based on the work completed.